Refund policy
RETURN & REFUND POLICY
Last Updated: September 22, 2026
At Deesign Trends, operated by The Deesign Collective, LLC, we want you to love the items you select for your home, event, or special occasion. Please review our return and refund policy before making your purchase.
RETURNS
Eligible non-customized items may be returned within 14 days of delivery.
To qualify for a return, the item must be unused, unworn (if applicable), unaltered, and in its original condition and packaging.
Please contact us at Info@TheDeesignCollective.com before returning an item. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective due to an error by Deesign Trends or its fulfillment partner.
Original shipping charges are non-refundable except where required by law or when the return results from our error.
CUSTOM & PERSONALIZED ITEMS
Because custom, engraved, etched, personalized, and made-to-order products are created specifically for you, all sales of these items are final once production has begun.
This includes, but is not limited to:
• Engraved or etched products
• Personalized home décor
• Personalized event décor
• Custom signage
• Products containing names, dates, monograms, logos, photographs, or custom wording
• Made-to-order designs
• Customer-approved custom designs
Please carefully review all spelling, names, dates, dimensions, colors, and other personalization details before submitting or approving your order.
If Deesign Trends makes an error in producing your approved customization, please contact us so we can make it right.
CUSTOMER-SUPPLIED ITEMS
Customer-supplied items that have been engraved, etched, altered, or otherwise personalized cannot be returned or refunded.
Customers acknowledge that materials, coatings, finishes, and manufactured surfaces can respond differently to engraving or customization. Please do not submit irreplaceable, highly sentimental, or unusually valuable items for customization.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us at [CUSTOMER SERVICE EMAIL] within 5 days of delivery and include:
• Your order number
• A description of the issue
• Clear photographs of the item
• Clear photographs of the packaging if shipping damage occurred
After reviewing the issue, we will determine the appropriate resolution, which may include a replacement, repair, store credit, or refund, as appropriate and subject to applicable law.
Please retain the item and its original packaging until we provide further instructions.
NON-RETURNABLE ITEMS
Unless required otherwise by applicable law, the following items are not eligible for return:
• Custom or personalized products
• Engraved or etched products
• Made-to-order products
• Customer-supplied items after customization
• Gift cards
• Final-sale or clearance merchandise specifically identified as final sale
• Items that have been used, altered, damaged after delivery, or returned without their original packaging
Please contact us before purchasing if you are unsure whether an item is returnable.
DROPSHIPPED & THIRD-PARTY FULFILLED PRODUCTS
Some Deesign Trends products may be shipped directly from third-party fulfillment partners.
Please contact Deesign Trends before returning these products. Do not return an item to the address shown on the shipping package unless instructed to do so, as the fulfillment location may not be the appropriate return location.
Eligibility for returns remains subject to this Return & Refund Policy and any product-specific conditions disclosed before purchase.
REFUNDS
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges and customer-paid return shipping costs are generally non-refundable unless otherwise required by law or the return resulted from our error.
ORDER CANCELLATIONS
For standard merchandise, please contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered fulfillment or shipped.
For custom or personalized orders, cancellation is permitted only before design or production has begun. Once customization, engraving, etching, fabrication, or other production has started, the order cannot be canceled or refunded.
EXCHANGES
If you would like a different eligible non-customized item, please contact us. Depending on the product, we may process an exchange or ask you to return the original eligible item and place a new order.
Custom and personalized products are not eligible for exchange unless Deesign Trends made an error in producing the approved order.
HOW TO REQUEST A RETURN
To request a return, contact:
Deesign Trends
Operated by The Deesign Collective, LLC
Email: Info@TheDeesignCollective.com
Please include your order number and reason for the return.
If your return is approved, we will provide return instructions and the appropriate return address.
Please do not send products back without receiving return authorization and instructions from us first.
This policy does not limit any rights available to consumers under applicable law.