Shipping policy
Last Updated: September 22, 2026
Thank you for shopping with Deesign Trends, operated by The Deesign Collective, LLC. We carefully select and create products designed to bring beauty, function, and personality to your home and special events.
ORDER PROCESSING
Processing time is separate from shipping/transit time.
In-stock, non-custom items: Generally processed within 2–5 business days.
Custom, personalized, engraved, or made-to-order items: Generally processed within 5–10 business days after all required personalization information and, when applicable, design approval have been received.
Complex or large custom orders may require additional production time. Any substantially different production timeline will be communicated before or after ordering, as appropriate.
Business days do not include weekends or federal holidays.
SHIPPING & DELIVERY
Available shipping methods and applicable shipping charges will be displayed at checkout when available.
Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Carrier delays, severe weather, high-volume periods, customs processing, supplier delays, and other circumstances outside our reasonable control may affect delivery.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.
THIRD-PARTY & DROPSHIPPED PRODUCTS
Some products sold by Deesign Trends are fulfilled and shipped directly by carefully selected third-party suppliers or fulfillment partners.
Because these products may ship from different fulfillment locations, processing and delivery times may vary.
Products within the same order may also arrive in separate packages and at different times.
Tracking information will be provided when available.
CUSTOM & PERSONALIZED ORDERS
Please carefully review all names, dates, spelling, wording, colors, dimensions, and other customization information before submitting your order or approving a design proof.
Production time for custom orders begins after all required information and approvals have been received.
If a proof is required, delays in approving the proof may delay production and delivery.
If you need custom décor for an event, we strongly recommend ordering well in advance. Please contact us before ordering if you have a firm event date or deadline.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you discover an address error.
Once an order has entered fulfillment or has shipped, we may not be able to change the delivery address.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by law.
TRACKING
When tracking is available, customers will receive tracking information after the order ships.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
LOST, STOLEN OR DELAYED PACKAGES
If tracking shows that your package is delayed, please contact us so we can assist with available carrier or fulfillment-partner procedures.
If tracking indicates that an order was delivered but you cannot locate it, please check the delivery area, household members, neighbors, building management, and carrier information before contacting us.
We will make reasonable efforts to assist with carrier claims or investigations when appropriate.
Deesign Trends is not responsible for theft occurring after confirmed delivery; however, we will assist customers with available carrier procedures when reasonably possible.
DAMAGED OR INCORRECT ORDERS
Please inspect your order promptly upon delivery.
If an item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at [CUSTOMER SERVICE EMAIL] with your order number, a description of the issue, and photographs of the product and packaging.
Please retain the item and packaging until we provide further instructions.
Please refer to our Return & Refund Policy for additional information.
INTERNATIONAL SHIPPING, DUTIES & TAXES
International shipping availability may vary by product and destination.
International orders may be subject to customs processing, duties, taxes, brokerage charges, or other fees depending on the destination and fulfillment method.
Any applicable charges and responsibilities will be disclosed or handled as required by applicable law and the shipping method offered at checkout.
EVENT DEADLINES
An estimated delivery date is not a guarantee that an item will arrive before a particular wedding, birthday, shower, gala, holiday, or other event.
If an item is needed for a specific event date, please contact Deesign Trends before placing the order so that we can determine whether the requested timeframe is reasonably achievable.
Rush production or expedited shipping, when available, may involve additional charges.
CONTACT US
For shipping questions, please contact:
Deesign Trends
Operated by The Deesign Collective, LLC
Deesign Trends
Email: info@TheDeesignCollective.com
Phone: 443-255-9803