Welcome to Deesign Trends!
We believe the details make the difference. Whether you’re shopping for your home, planning a special event, or creating something uniquely yours, we’re here to help.
Here are answers to some of our most frequently asked questions.
ORDERS
How long does it take to process my order?
- Most in-stock, non-custom orders are processed within 2–5 business days.
- Custom, personalized, engraved, and made-to-order products generally require 5–10 business days for production after we receive all necessary information and approvals.
- Processing time is separate from shipping time.
Can I change or cancel my order?
- Contact us as soon as possible.
- Standard orders may be changed or canceled if they have not entered fulfillment.
- Custom or personalized orders may only be canceled before design or production begins. Once engraving, personalization, fabrication, or production has started, the order is considered final.
CUSTOM ENGRAVING & PERSONALIZATION
Do you offer custom engraving?
- Yes! We offer custom engraving and personalization on select home décor, gifts, event décor, and other products.
- Available options may include names, monograms, dates, short messages, logos, scripture, and custom designs.
Can I request something that isn’t listed on the website?
- Absolutely! We love creating special pieces.
Contact us with your idea, desired quantity, approximate size, material, and date needed. We’ll let you know whether we can accommodate your request and provide a custom quote when appropriate.
Can you engrave my business logo?
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Yes, depending on the artwork and material.
Will I receive a proof before my custom item is made?
- A digital proof may be provided for custom designs when appropriate.
- If a proof is provided, please carefully check spelling, names, dates, dimensions, placement, and wording before approving it.
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Once an approved design enters production, changes may not be possible.
What happens if I make a spelling mistake?
- Customers are responsible for information submitted and approved for personalization.
- If your item is produced according to the information or proof you approved, it generally cannot be refunded or replaced because of a customer-provided spelling or information error.
- If we make an error that differs from your approved customization, please contact us so we can make it right.
Can I bring you my own item to engrave?
- We may accept certain customer-supplied items for engraving or personalization.
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Acceptance depends on the item’s material, coating, size, condition, and compatibility with our equipment.
- Because engraving is permanent and different materials can react differently, we recommend that customers do not submit irreplaceable, highly sentimental, or unusually valuable items.
Please contact us before bringing or shipping an item to us.
HOME & EVENT DÉCOR
What types of custom décor do you offer?
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Our offerings may include personalized home décor, kitchen accessories, cutting and serving boards, signs, keepsakes, event signage, table numbers, place settings, favors, cake toppers, personalized gifts, and other decorative details.
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Product availability may change as our collections grow.
Do you accept large event orders?
- Yes! We welcome inquiries for weddings, birthdays, showers, graduations, corporate events, galas, reunions, and other celebrations.
Bulk pricing may be available depending on the item, quantity, design, and production requirements.
How early should I order event décor?
The earlier, the better!
We recommend contacting us several weeks before your event, particularly for large quantities or custom designs.
Production capacity varies, so please contact us before ordering if you have a firm event deadline.
Do you offer rush orders?
Rush production may be available depending on our schedule and the requested product.
Additional rush charges may apply.
Please contact us before placing a time-sensitive custom order.